PRIVACY POLICY
1. Introduction
At Red Chili Africana, we value your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, store, and safeguard personal information obtained from customers who visit our restaurant, place orders, make reservations, use our website, or interact with us through digital platforms.
This policy is issued in accordance with the Data Protection Act, 2023 of Guyana.
2. Information We Collect
We may collect and process the following categories of personal information:
a. Information You Provide Directly
Full name
Phone number
Email address
Delivery or billing address
Reservation and order details
Payment confirmation details (card and banking details are processed securely by third-party payment providers and are not stored by us)
Customer feedback, inquiries, or complaints
Automatically Collected Information (Online Use)
IP address
Device and browser type
Website usage data and analytics
Cookies and similar tracking technologies
3. How We Use Your Information
Your personal information is used to:
Process food orders, reservations, and deliveries
Communicate order confirmations, updates, and service information
Respond to customer inquiries and feedback
Improve our services, menu offerings, and customer experience
Send promotional communications where consent has been provided
Comply with legal, regulatory, and accounting obligations
4. Legal Basis for Processing
We process personal data based on:
Your consent
Contractual necessity (to fulfill orders and reservations)
Legal obligations under Guyanese law
Legitimate business interests, provided these do not override your rights and freedoms
5. Sharing of Personal Information
We do not sell or trade personal data.
Information may be shared only with:
Delivery partners and logistics providers (for order fulfilment)
Payment processors and booking platforms
IT and service providers supporting our operations
Government or regulatory authorities where legally required
All third parties are required to handle personal data securely and lawfully.
6. Data Security
We implement appropriate technical and organizational measures to protect personal information against:
Unauthorized access
Loss, misuse, or disclosure
Alteration or destruction
Access to personal data is restricted to authorized personnel only.
7. Data Retention
Personal information is retained only for as long as necessary to:
Fulfill the purpose for which it was collected
Meet legal, regulatory, or accounting requirements
When no longer required, data is securely deleted or anonymized.
8. Your Rights Under Guyana Law
Under the Data Protection Act, 2023, you have the right to:
Request access to your personal data
Request correction of inaccurate or incomplete information
Request deletion of personal data where legally permissible
Withdraw consent for marketing communications
Object to or restrict certain processing activities
Requests may be submitted using the contact details below.
9. Cookies & Website Tracking
Our website may use cookies to enhance functionality and analyze traffic. You may manage or disable cookies through your browser settings. Disabling cookies may affect website performance.
10. Children’s Privacy
Our services are not intended for individuals under the age of 18. We do not knowingly collect personal data from minors.
11. Changes to This Privacy Policy
We may update this Privacy Policy periodically. Any changes will be posted on our website or made available at our restaurant premises.
12. Contact Information
For questions, requests, or concerns regarding this Privacy Policy or how your personal data is handled, please contact:
Red Chili Africana
📍 577 Republic Park, East Bank Demerara, Guyana
📧 Email: enquiries@redchiliafricana.com
📞 Phone: +592-749-0575