TERMS & CONDITIONS
Last updated: 28th January 2026
Welcome to Red Chili Africana Restaurant. By accessing or using our website, services, or placing an order with us in Guyana, you agree to be bound by the following Terms and Conditions.
REGISTERED BUSINESS DETAILS
Registered Name: Red Chili Africana Restaurant
Business Address: 577 Republic Park, East Bank Demerara, Guyana
1. Acceptance of Terms
By using this website or any of our services (including dine-in, takeaway, delivery, catering, or online ordering), you confirm that you accept these Terms and Conditions. If you do not agree, please do not use our services.
2. About Us
Red Chili Africana Restaurant is a food service establishment duly operating in Guyana, providing African and continental cuisine to customers for dine-in, takeaway, delivery, and catering services.
3. Use of the Website
You agree to use this website only for lawful purposes and in compliance with the laws of the Cooperative Republic of Guyana. Any misuse, unauthorized access, or interference with the website’s operation is strictly prohibited.
4. Menu, Pricing, and Availability
All menu items are subject to availability. Prices are displayed in Guyana Dollars (GYD) unless otherwise stated and include applicable local taxes where required by law. Prices and menu items may be updated without prior notice. Food images are for illustration purposes only.
5. Orders and Payments
All orders are subject to acceptance and confirmation. Payment may be required in full before order processing. In the event of an error in pricing or availability, customers will be notified promptly and given the option to proceed or cancel the order in line with consumer protection standards.
6. Cancellations, Complaints, and Refunds
Once food preparation has commenced, orders cannot be cancelled except where required by law.
Customers are entitled to raise complaints regarding quality, quantity, or service delivery within a reasonable time.
Refunds, replacements, or credits will be handled fairly and in accordance with applicable consumer protection laws of Guyana.
7. Delivery Services
Where delivery services are provided:
- Delivery times are estimates only and may vary due to traffic, weather, or operational factors.
- Customers must provide accurate delivery details.
- Responsibility transfers to the customer upon successful delivery of the order.
8. Allergies and Dietary Information
Reasonable care is taken in food preparation; however, we cannot guarantee that meals are free from allergens. Customers with allergies or dietary requirements must inform our staff prior to ordering.
9. Health, Safety, and Conduct
Customers must comply with all health, safety, and hygiene guidelines while on the premises. Management reserves the right to refuse service to anyone acting unlawfully, abusively, or in a manner that compromises safety.
10. Intellectual Property
All website content, including text, images, logos, and branding, is the intellectual property of Red Chili Africana Restaurant and may not be reproduced or used without prior written consent.
11. Limitation of Liability
To the maximum extent permitted under the laws of Guyana, Red Chili Africana Restaurant shall not be liable for indirect or consequential losses. Liability shall be limited to the value of the product or service purchased, except where consumer law provides otherwise.
12. Privacy and Data Protection
Personal information is collected and processed responsibly and only for legitimate business purposes, in line with applicable data protection and privacy obligations in Guyana.
13. Third-Party Links
This website may contain links to third-party websites. Red Chili Africana Restaurant does not control and is not responsible for the content, policies, or practices of such websites.
14. Changes to These Terms
We reserve the right to amend these Terms and Conditions at any time. Updated terms will be published on the website and apply from the date of posting.
15. Governing Law and Jurisdiction
These Terms and Conditions are governed by and construed in accordance with the laws of the Cooperative Republic of Guyana. Any disputes shall be subject to the jurisdiction of the courts of Guyana.
16. Contact Information
For enquiries, complaints, or concerns regarding these Terms and Conditions, please contact us at our registered address:
577 Republic Park, East Bank Demerara, Guyana.